Screwing the Customer

Apple is not one of my favourite businesses. I cannot ever recall buying something from them. Every time I read about Apple being more closed I thank my lucky stars that I never became locked-in to them.

The latest issue is screws on the iPhone. Apple is swapping screws to a kind not used by anyone else to prevent tampering like changing batteries. They are even doing it on devices sent in for repair. They are doing it on some new manufacturing.

I know it must be an expense for Apple to do this but I cannot imagine that there is an actual logical business case for doing this. How many customers will it tick off? How many customers will it please? Do the maths. If you spend $hundreds on some device and other suppliers allowed you to open the case (voiding warranty at customer’s option) for a similar product what would you choose? I would choose a device with industry-standard parts, like batteries or hard drives.

Better avoid Apple if you want flexibility in your IT.

About Robert Pogson

I am a retired teacher in Canada. I taught in the subject areas where I have worked for almost forty years: maths, physics, chemistry and computers. I love hunting, fishing, picking berries and mushrooms, too.
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7 Responses to Screwing the Customer

  1. I had a recent experience with PS and found its user-interface not any better than Gimp. I had to do more clicks just to re-size a bunch of images. I wished for ImageMagick at that time it would have saved me 20 minutes for a bunch of pictures. I should have installed ImageMagick on that other OS.

  2. stone says:

    “Apple is swapping screws to a kind not used by anyone else…”. Poppycock! Torx screws are more expensive than regular ones, but there are advantages to using them. Furthermore, people can still open their [cr]Apple products if they want to do so. I personally own a Torx driver set (got it at Home Depot for less than $10). I find them superior to phillips and flat head screws as they tend to stick to the end of the driver, slip less during screwing, and allow greater control when removing. This is a very silly thing to complain about.

  3. dotNet Zombie says:

    @Ray

    You shouldn’t have to jailbreak something you bought for a lot of money.

  4. Richard Chapman says:

    “I don’t have enough adjectives to describe Apple’s behaviour.”

    Not to worry Robert, Apple’s disdain for their customers will create new meanings for old words, as in: “Hey, I can’t believe Microsoft Appled their new GK8 Mobile Phone.”. Or, “Forget it, it can’t be repaired, it’s Jobbed.”.

    Apple has demonstrated its leadership in trends, such as the color white. I see no reason why it can’t effect a similar change in language. It just may not be intentional or to their liking.

  5. Ray says:

    Solution: jailbreaking 🙂

  6. I don’t have enough adjectives to describe Apple’s behaviour.

    I just had a thought… If I took my car in for service at Canadian Tire and they returned it to me with non-defective parts replaced just for the heck of it, would I have a legal cause for action? Say I took the car in for an oil change and it came back with square instead of round wheels… or had a Canadian Tire logo painted on the side…

  7. oe says:

    Sounds like the proverbial buying of the car with the hood welded shut. Personally I have avoided Mac’s and iStuff for a more frivolous reason. The typical owners of such stuff, as well as the crafted Corporate brand that goes with it, lauds conspicuous consumerism and keep up with the Joneses – most antithetical to a rural New England mind set where driving a 20+ year old car is looked at with respect, not scorn…

    But yes the control freakishness and the “sacrificing of function for form” of the Cupertino CEO is right up there with the ex-Redmond one, worse on the latter.

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