Dell’s website, at least, reflects schizophrenia. As you navigate around the site you find you can’t get there from here because you are, in Dell’s opinion, the wrong kind of person. It’s maddening to me that I have to be someone else to look at product X or Y.
Dell must be having psycotherapy because they now realize that having MPD (Multiple Personality Disorder) is a negative in relations to others. Dell should either separate their website or unite it. They have managed to unite two of their five personalities, public and large enterprise. Maybe it will take a few more months to eliminate another one…
A website for a business should serve a few basic functions: providing information about products, offering products for sale, providing support, getting feedback etc. There is nothing in the list of things a website should do that includes running a gauntlet of barriers shunting visitors through like cattle. Imagine a site that had a policy of providing a different content based on race, religion, weight, sex, etc. It might make sense to have different sites for those special interests but why complicate a site with the barriers?
Check out Dell.com. “For Home” does not have servers even though my home has several and almost every home has a media collection and/or a database of some kind and many homes have multiple computers. “Large Enterprise” can have a netbook with Ubuntu or FreeDOS for $429 and a few logical clicks but “For Home” has to have perseverance and a long hunt.
I guess Dell does not want me as a customer. I am not schizophrenic. I am eclectic.