“The video of the American Airlines encounter starts off with a woman sobbing as she holds a baby.”Just give me back my stroller please,” she says tearfully.
A male passenger stands up and intervenes, apparently upset with how the woman’s situation was handled. He tells the flight attendant, “Hey bud, hey bud. You do that to me, and I’ll knock you flat.”
The flight attendant tells the male passenger to stay out of it, then later taunts him to “hit me, hit me … bring it on.””
See American Airlines investigates after video shows mom in tearsIt’s as if my entire life of travelling by air is replayed in just weeks. All the bad stuff that happens rarely is played on the web courtesy of millions of smartphones.
This time it’s a flight attendant/steward/scum who gave a woman with a toddler and an infant a hard time boarding a plane with a stroller. Who, in their right mind, would not go out of their way to be helpful and courteous to someone offering freely to generate the next generation? Who would not defend her against any and all evils? Who would expect the customer relations experts of a major airline to be the evil? Even the pilot seemed impassive. Perhaps he’d seen it all but it’s his plane and his passengers who were upset by his crew. The other passengers clearly cared more than AA’s crew.
I know there are issues of safety and efficiency involved but none of that matters if ordinary courtesy is lost in the shuffle. How do airlines expect to compete if their employees drive customers away? My mind boggles. My new Solo EV is looking like a better deal all the time. I can travel with it anywhere I want to go without having to fear those providing transportation.