Today was supposed to be a good day. Classes are over and I just have to prepare reports and a few other things to be free for the summer.
The morning started with a lady who could not print pictures of the end-of-the-year sports day. The camera was not recognized at all by XP. GNU/Linux seemed to see it but there was no pop-up on the desktop, just some messages in the system log. USBview could not see it. We thought about taking out the memory card and using a reader but we tried one more XP machine. This time it seemed to work. We were half-way through the transfers when the connection was lost. Now, we were pretty well convinced that the connection or USB interface was faulty. We managed to find a way to hold things together long enough to complete the transfer. We zapped stuff to the server by FTP and then back to the lady’s XP machine. I asked her, “Have you dropped the camera?”. Yes, it turned out. If she had told me that right away, I could have used other choices. All the while I was fussing with PCs she was telling me how she never had any trouble with the camera working with any PC… On top of the connectivity, the camera had two modes, storage and PTP. It was set to PTP which made it doubtful for any PC without a driver installed.
That spoiled half my morning. In the afternoon another lady, who had been away on sabbatical, knocked on the door wanting her old PC back with data for her to do reports. I had it handy and set it up for her. Everything looked OK but she was back soon. It would not print. I checked things out: ping router, printer, etc. all work. We rebooted the printer server because it had been difficult but still she could not print. In the process, I had started some XP updates while I looked for what I thought was a network problem. I checked the log of the firewall. It was part of the anti-malware package, a filter on everything including the checksums of every application that wanted to do something on the network. The browser, the spooler, everything except ping, it seems, was blocked. Now I had to switch to admin to tweak the firewall. No good. XP would not let me log out while updates were going on. It didn’t say so, but I could not log out. I clicked “cancel” for the updates. No good. I still could not log out. I waited five minutes… Finally I started the updates again. Three were done, nine to go. OK, how long could that take??? It was way long but eventually the grind ended. Several updates had not taken for unknown reasons. I became admin and sorted out everything but the blocked spooler. Then it dawned on me. The sums were based on the file so this thing was working against the spooler as it was loaded. I reloaded and it was good to go. Admin could print. I removed the things that could not be updated. We did not need them, I hoped.
Back as a normal user things were better.
Now, M$ did not cause most of this grief. The camera deal was end-users being high-maintenance. That’s OK. The anti-malware package is really anal-retentive though and indirectly I blame M$ that stuff like that is needed to keep XP going.
So, nearly a whole day is taken up fighting the system. Fortunately I have a long weekend to get my work done.