Removal Voids Warranty at Robert Pogson

It has been several years since I built my current terminal server. It’s a 2 gB AMD64 3000/1.8gHz with 512MB cache. I wanted something economical with a faster clock speed and far more memory for clients. My usual supplier had everything except the memory. I wanted ECC/unbuffered. All they had was buffered. I looked at Crucial.com’s upgrade finder and Crucial had what I wanted. Instead of asking my regular supplier to special order the Crucial part, I decided to order direct from Crucial.

Crucial shipped stuff to me and UPS managed deliver promptly even in the Arctic. Unfortunately for me, they did not put the pieces in a box but a bag/large envelope. It was bent and one stick was broken in two. Crucial denies responsibility after it leaves their hands and UPS only guarantees delivery which worked. The value of the broken stick is not worth my getting too upset but I may have to replace the pair or all. I will not know until all components arrive and I can test the sticks.

the bag close-up showing sticker

I suppose Crucial took the risk that a stick could break and offsets the benefit of cheaper packaging against the occasionally annoyance of a customer. I could have asked my usual supplier to special-order the parts, so I have some responsibility in this. My usual supplier always uses a box and will even supply heavy-duty boxes for my remote location.

I will complete the set from another supplier and never deal with Crucial again, if I can help it.

My Mission

My observations and opinions about IT are based on 40 years of use in science and technology and lately, in education. I like IT that is fast, cost-effective and reliable. I do not care whether my solution is the same as yours. I like to think for myself.

My first use of GNU/Linux in 2001 was so remarkably better than what I had been using, I feel it is important work to share GNU/Linux with the world. I have been blessed by working in schools where students and school systems have benefited by good, modular software easily installed in most systems.

I have shown GNU/Linux to thousands of students and hundreds of teachers over the years and will continue in some way doing that until I die in spite of the opposition.