Removal Voids Warranty

It has been several years since I built my current terminal server. It’s a 2 gB AMD64 3000/1.8gHz with 512MB cache. I wanted something economical with a faster clock speed and far more memory for clients. My usual supplier had everything except the memory. I wanted ECC/unbuffered. All they had was buffered. I looked at Crucial.com’s upgrade finder and Crucial had what I wanted. Instead of asking my regular supplier to special order the Crucial part, I decided to order direct from Crucial.

Crucial shipped stuff to me and UPS managed deliver promptly even in the Arctic. Unfortunately for me, they did not put the pieces in a box but a bag/large envelope. It was bent and one stick was broken in two. Crucial denies responsibility after it leaves their hands and UPS only guarantees delivery which worked. The value of the broken stick is not worth my getting too upset but I may have to replace the pair or all. I will not know until all components arrive and I can test the sticks.

the bag close-up showing sticker

I suppose Crucial took the risk that a stick could break and offsets the benefit of cheaper packaging against the occasionally annoyance of a customer. I could have asked my usual supplier to special-order the parts, so I have some responsibility in this. My usual supplier always uses a box and will even supply heavy-duty boxes for my remote location.

I will complete the set from another supplier and never deal with Crucial again, if I can help it.

About Robert Pogson

I am a retired teacher in Canada. I taught in the subject areas where I have worked for almost forty years: maths, physics, chemistry and computers. I love hunting, fishing, picking berries and mushrooms, too.
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